|What is your Return Policy?
We require that you open and inspect your order as soon as you receive the shipment. In the event that you receive a defective or
incorrect item, please contact our office by phone within 5 business days and we will replace it at our cost and arrange for the shipment
return. Do not ship your order back until notified you have called our office for full instructions. Please note that since we do not stock
fabrics there can be a minor variance in colour with your original fabric sample. We will not accept returns for replacement due to this.
In the event you are not completely satisfied with your purchase, you can return your items within 14 business days of receipt of your
purchase. All returns must be in original condition and in their original packaging or credit will not be issued. You will receive a refund for
the cost of the purchase (not including freight) less a 25% restocking fee. Please note that there are no refunds on the original freight
costs and also the return freight is at the expense of the purchaser. Please contact our office prior to making any returns.
We do not accept returns on; Custom Bed Skirts, DIY Kits, COM (customers own material) Orders, Custom Panel Sizes, Clearance Items,
Non-standard Fabric orders. Also we do not accept returns on orders valued over $1,000.00 (not including taxes & shipping).
In the event that your parcel has been lost in shipment, we carry insurance for full value for shipments in Canada and United States with
FedEx. The purchased item will be replaced pending confirmation of settlement from the shipping company. We will do out best to
expedite any such situation.
After Wall Huggers receives and confirms your return item meets our return policy requirements, you will receive a refund confirmation by
email. We will issue your credit on the original form of payment that was used for the order that has been returned. If you paid by credit
card, your credit card should be credited within two billing cycles depending on the refund policy of your credit card company.